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Full FAQ · Updated in 2026

Frequently Asked Questions bet345: Get Your Questions Answered

We've compiled the most common questions about registration, Pix deposits, withdrawals, Sports Betting, live casino, and responsible gambling at bet345. If you can't find what you're looking for, our support team is available 24 hours a day in Portuguese.

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Most Searched Topics in the bet345 FAQ

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Registration & Account

How to create an account, what KYC is, the one-account-per-CPF rule, how to update personal details, email confirmation, and what happens after registering at bet345.

Deposits & Withdrawals

Pix deposits, boleto bancário, credit and debit cards, PicPay, Mercado Pago, and TED. Pix withdrawal timelines, required documents, and transaction limits.

Sports Betting

How Cash Out works, live betting on Brasileirão and UFC, available market types, parlay bets, and how to read odds on the bet345 platform.

Casino & Games

How slots work, what RTP is, progressive jackpots, live blackjack, crash games like Aviator and Spaceman, and the basic rules of casino games at bet345.

VIP Program

How the bet345 VIP program works, how to earn points, when cashback is credited, differences between Bronze, Silver, Gold, Platinum, and Diamond levels, and how to move up a tier.

Responsible Gambling

How to activate self-exclusion, how to set deposit and session limits, what to do in cases of problem gambling, available support resources, and the minor protection policy.

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Registration & Account

Signing up at bet345 takes less than 2 minutes. Go to the Sign Up, fill in your full name, CPF, date of birth, phone number, state, and email, create a password, and accept the Terms and Conditions. Once submitted, you'll receive a confirmation email — click the link to activate your account. No documents are required at the time of registration.

No. bet345 allows only one account per CPF. Attempts to create duplicate accounts will result in all accounts involved being blocked and any pending bonuses and withdrawals being cancelled, in accordance with the Terms and Conditions. If you believe your account was duplicated by mistake, please contact support via live chat.

KYC (Know Your Customer) is the mandatory identity verification process required before your first withdrawal. You will need to submit a photo ID (RG, CNH, or passport) and a recent proof of address. The review period is up to 48 business hours. Once approved, the process does not need to be repeated — KYC is completed once per account.

First, check your spam folder for emails from no-reply@bet345.xyz. If you don't find it within 10 minutes, go to the login screen, click "I didn't receive the confirmation email," and enter your registered address to resend it. The activation link expires in 24 hours — if it has expired, request a new one. If the issue persists, contact support.

After logging in, go to Account Settings. There you can update your phone number, email, and password. Email changes require confirmation from the new address before taking effect. To update your name or CPF — details tied to KYC — you'll need to contact support with the relevant documentation.

Accounts can be temporarily locked due to too many failed login attempts, a self-requested break, or a security review. If locked due to a wrong password, wait 30 minutes or use the "Forgot my password" option. For other types of locks, contact us via live chat or email suporte@bet345.xyz with your registered CPF.
Deposits & Withdrawals

After logging in, go to the Wallet and select "Deposit." Choose Pix as the method, enter the amount (minimum R$ 20.00), then copy the key or scan the generated QR Code. Open your bank's app — Nubank, Itaú, Bradesco, Banco do Brasil, Banco Inter, Caixa, or any other Banco Central Pix participant — and complete the payment. Your balance appears in your bet345 wallet within seconds.

The minimum deposit at bet345 is R$ 20.00 for all available payment methods. The platform does not charge deposit fees. Pix is the fastest method — funds are available within seconds. Boleto bancário may take up to 2 business days to clear.

Pix withdrawals at bet345 are processed in up to 5 minutes after the request for accounts already verified through KYC. The funds are sent directly to the Pix key linked to your CPF. For your first withdrawal request, KYC approval is required — the process takes up to 48 business hours. Once verified, subsequent withdrawals are processed without any additional time restrictions.

bet345 accepts the most popular Brazilian payment methods: Pix (instant transfer), boleto bancário, credit card, debit card, PicPay, Mercado Pago, and TED bank transfers through Brazil's major banks — Nubank, Itaú, Bradesco, Banco do Brasil, Banco Inter, and Caixa Econômica Federal. The platform charges no deposit fees. Pix is the recommended method as it's the fastest option for both deposits and withdrawals.

The most common reasons for a declined withdrawal are: KYC not yet approved, pending bonus rollover, a Pix key that doesn't match the registered CPF, or suspected irregular activity. Check that all these points are in order. If the issue persists, contact support via live chat — the bet345 team will explain the specific reason and next steps in detail.

No. bet345 does not charge deposit or withdrawal fees. The full amount deposited is credited to your wallet, and withdrawals are transferred in full via Pix. Any conversion costs or bank fees charged by your financial institution are the responsibility of that institution, not bet345.
Sports Betting

Cash Out lets you settle a live bet before the event ends — locking in a return when things are going your way, or cutting your losses when they're not. When available, a Cash Out button appears in the "My Bets" section during the event. The offered amount updates in real time as the game progresses — you can accept it at any point while the event is still running. Cash Out is not available on all markets.

bet345 offers live betting on more than 40 sports. The most popular among Brazilian users are football (Brasileirão Série A, Copa do Brasil, Libertadores, Sul-Americana, and state championships), UFC and MMA, basketball (NBB and NBA), volleyball (Superliga), tennis, and e-sports (CS2, League of Legends, and Valorant). Odds are updated in real time during events, and available markets vary by sport.

Odds represent the implied probability of an event occurring and determine the return on a winning bet. The higher the odds, the greater the return — and the lower the estimated probability. For example: a R$ 50.00 bet at odds of 2.50 returns R$ 125.00 (R$ 50.00 stake × 2.50 = R$ 125.00, including the original stake). Odds at bet345 are displayed in decimal format, the standard in Brazil.

Yes. Parlay bets — also known as multiples or accumulators — let you combine two or more selections into a single wager. The odds for each selection are multiplied together, increasing the potential return. To win, every selection must be correct. At bet345, you build a parlay by adding events to your bet slip and the system automatically calculates the combined odds and potential return.

If an event is canceled, postponed, or abandoned without a defined result, bet345 voids the corresponding bets and refunds the staked amount in full to your wallet. For combo bets, the voided market is removed from the combination with odds of 1.0 (neutral) and the remaining selections remain valid. See the Terms and Conditions for sport-specific rules.
Casino & Games

RTP (Return to Player) is the percentage of total wagered amounts that a slot returns to players over the long run. For example, a slot with 96% RTP returns an average of R$ 96.00 for every R$ 100.00 wagered across many spins. It's a long-term statistical average — it doesn't guarantee how much you'll win or lose in any given session. At bet345, the RTP for each slot is available in the game info and is audited by independent organizations.

Progressive jackpots accumulate a fraction of every bet placed by all players on that slot across the provider's entire network. The prize grows continuously until a player wins it, potentially reaching very high amounts in BRL. bet345 offers slots with jackpots from certified providers such as Pragmatic Play and PG Soft. The conditions for triggering the jackpot vary by game — check the rules within the slot itself before playing.

Yes. bet345's live casino operates 24 hours a day, 7 days a week. Blackjack, European and American roulette, baccarat, and casino poker are always available with real dealers broadcast in high definition. Some games feature tables with varying bet limits — from R$ 20.00 to R$ 5,000.00 per round — to suit different player profiles. You need to be logged in and have available balance in your wallet to participate.

In crash games, a multiplier starts climbing from the beginning of each round — and you need to cash out before the game "crashes" (ends). If you cash out before the crash, you receive your stake multiplied by the exit point. If the crash happens before you cash out, you lose the bet. The mechanics are simple, but the risk is high: no strategy can guarantee results — each round is independent and random, with outcomes determined by a certified random number generator (RNG).

Yes. All casino games available at bet345 are provided by certified suppliers audited by independent bodies. The main providers are Evolution Gaming, Pragmatic Play, and PG Soft — all licensed in regulated jurisdictions with verifiable RTP. Results are generated by an audited RNG (Random Number Generator), ensuring the randomness and fairness of every round.
VIP Program

The bet345 VIP Program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. Every registered user starts at the Bronze tier automatically. Points are earned with every bet placed — regardless of the outcome — across Sports Betting, Live Casino, slots, and crash games. As points accumulate, your tier rises automatically, unlocking progressive perks such as higher weekly cashback, increased withdrawal limits, and priority support.

The weekly cashback is calculated based on net losses from the previous week (Monday to Sunday) and credited automatically every Monday to your bet345 wallet. No action required — the amount appears in your available balance automatically. The cashback percentage varies by VIP level: the higher the level, the greater the percentage returned.

Levels are upgraded automatically as you accumulate VIP points through your bets. The system checks your points periodically and applies the upgrade without any action needed on your part. You can track your point balance and progress toward the next level in the VIP Program within your account. For details on the points required per tier, visit the VIP Program.

Accumulated VIP points have no expiration date as long as the account remains active. However, extended periods of inactivity may affect your current tier status — each level requires a minimum betting volume within the reference period to be maintained. Accounts under self-exclusion or temporary pause do not accumulate points during the inactive period.
Responsible Gambling

Self-exclusion can be activated in Account Settings, under "Responsible Gambling." There are two options: temporary pause (24h, 7, or 30 days) and permanent self-exclusion. Both take effect immediately upon confirmation. Permanent self-exclusion closes your access for good — the account cannot be reopened, even by support. If you prefer, you can also request this via live chat or by emailing suporte@bet345.xyz.

All limits are found in Account Settings → Responsible Gambling. You can set deposit limits (daily, weekly, or monthly), a loss limit, and a session time limit. Limit reductions take effect immediately. Increases have a 7-day waiting period to prevent impulsive decisions. No additional fees are charged by the platform.

Your available wallet balance — excluding unreleased bonus funds — will be refunded via Pix within up to 5 business days after self-exclusion is activated. You'll receive a confirmation email with the refund details. Bonus balances are automatically cancelled upon self-exclusion, in accordance with the Terms and Conditions. For questions about your balance during the process, contact us at suporte@bet345.xyz.

No. bet345 is strictly prohibited for users under 18. Date of birth is collected at registration and verified during the KYC process, which requires a photo ID before the first withdrawal. Accounts identified as belonging to minors are permanently closed and withdrawals are blocked. If you suspect a minor is using the platform, please report it to support via live chat.

The first step is to activate the limit tools or temporary pause in your Account Settings. For free emotional and psychological support, CVV — Centro de Valorização da Vida available 24 hours at 188, confidentially. Jogadores Anônimos Brasil offers in-person and online support groups across the country. The bet345 team can also be reached via live chat without judgment to guide you through the available tools. Learn more on the Responsible Gambling.

Everything You Need to Know About bet345

This FAQ was created to answer the most frequent questions from Brazilian bettors who use bet345 — from those thinking about creating an account to users who have been betting for months and want a better understanding of how withdrawals, the VIP Program, and responsible gambling tools work.

Signing up at bet345 is free and takes less than 2 minutes. You'll need a valid CPF, an active email address, and a Brazilian mobile number. No documents are required at registration — identity verification (KYC) is only needed before your first withdrawal, and it's a one-time process. Once registered, you can start exploring the platform and checking the odds of Brasileirão Série A and browse the Live Casino and slots sections even before making a deposit.

Pix is the preferred payment method among bet345's Brazilian users — and for good reason. Pix deposits land in your wallet within seconds, with no fees and instant confirmation. Pix withdrawals are processed in under 5 minutes for verified accounts. The minimum deposit amount is R$ 20.00, accessible to any type of bettor. In addition to Pix, the platform accepts boleto bancário, credit and debit cards, PicPay, Mercado Pago, and bank TED transfers — all of Brazil's most widely used payment methods, with no foreign options.

In Sports Betting, bet345 covers football with the depth Brazilian fans expect: Brasileirão Série A and Série B, Copa do Brasil, Libertadores, Sul-Americana, state championships, and all the major international tournaments. Odds are updated minute by minute during live rounds, with dozens of markets per match — full-time result, Asian handicap, total goals, both teams to score, correct score, next goal, and more. The Cash Out feature is available on the most relevant live bets.

For casino fans, the selection is extensive: hundreds of slots from certified providers, Live Casino with real dealers available around the clock, progressive jackpots with prizes in BRL, and crash games like Aviator and Spaceman. All games have audited RTP and results generated by a certified RNG — you can check the RTP of each slot directly within the game before placing a bet.

The VIP Program is one of the most valued features among regular bet345 users. Five tiers — Bronze, Silver, Gold, Platinum, and Diamond — with increasing weekly cashback, progressive withdrawal limits, and priority support. Points are earned on every bet placed on the platform: sports, live casino, slots, and crash games. Cashback is credited every Monday automatically, with no request needed.

Responsible gambling is taken seriously at bet345. The platform provides practical tools — deposit limits, loss limits, session time limits, temporary breaks, and permanent self-exclusion — all accessible in Account Settings without needing to contact support. Permanent self-exclusion is irreversible and takes effect immediately. For external support, CVV is available 24 hours at 188, free of charge and confidentially.

If your question isn't covered in this FAQ, bet345 has support available 24 hours a day via live chat — in Portuguese, no chatbot, no long queues. You can also send an email to suporte@bet345.xyz with a detailed description of the issue, and the team will respond within 24 business hours.

Related Pages
+18 · Responsible Gambling

Bet345 is prohibited for users under 18. Set deposit and session limits in Settings. CVV: 188 (24h, free of charge). Learn More.

Accepted Payments
  • Pix — instant, no fees
  • Boleto Bancário
  • Credit/Debit Card
  • PicPay
  • Mercado Pago
  • Bank TED Transfer

Minimum deposit: R$ 20.00. Pix withdrawals processed in under 5 min.

Didn't Find Your Answer? Get in Touch

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Live Chat

Real-time support from the bet345 team. Available 24 hours a day, 7 days a week. Click the chat icon at the bottom of the screen to get started.

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Email

Send a detailed message to suporte@bet345.xyz. The team responds within 24 business hours with a personalized solution for your case.

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CVV — Responsible Gambling

If gambling is causing you problems, call CVV: free, confidential support available 24 hours a day for emotional assistance and guidance.

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Tip: To resolve most access, deposit, or withdrawal issues faster, have your registered CPF, account email, and ticket number (if you've contacted us before) ready. This speeds up the process and reduces resolution time.

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